At Helder Dermaceuticals, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.

1. Returns

You may return eligible items within 2 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original packaging.
  • All tags must be attached, and the product should be in a sellable condition.
  • You must provide proof of purchase (order number or receipt).
  • Certain items, such as [list any non-returnable items, e.g., opened cosmetics, personal care products, etc.], are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@helderdermaceuticals.com with your order number and reason for return.
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your product.
  3. Pack Your Item: Securely package the item you wish to return, including all original packaging and accessories.
  4. Ship the Item: Send the package to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.
  • Rejected Refunds: If your return is rejected (e.g., items are not in sellable condition), we will notify you and may return the item to you at your expense.

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above. After receiving and approving your return, we will process your exchange based on the current availability of the requested item.

5. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again and then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@helderdermaceuticals.com.

6. Contact Information

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at: